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VPS Platform Technical Requirements

Technical Requirements

​VPS will send emails to users as required by functionality in the VPS Platform. To ensure usage of the VPS Platform is unimpaired by any email deliverability issues, all emails from the @myvps.org domain should be whitelisted. At minimum, emails from helpdesk@myvps.org should be whitelisted.

To ensure full functionality of the VPS Platform, the following websites should be whitelisted and access allowed via a supported web browser:

  • myvps.org and all subdomains
  • myvps.litmos.com
  • myvps-org.zoom.us
  • vpsllc.sharefile.com
  • myvps.wistia.com

To ensure full functionality of the VPS Platform, the following applications are required:

  • Microsoft Office, in particular Microsoft Word

Please note that IP-based whitelisting should not be used as IP addresses may change over time. Please whitelist based on the domain and subdomain name.

​VPS utilizes Zoom for meetings and webinars. Please ensure that Zoom access is whitelisted.

​Browser Support Policy

​The following browsers are fully supported across all VPS services:

  • Chrome
  • Firefox
  • Safari
  • Edge

For an optimal experience Chrome or Firefox are strongly recommended.

VPS will only update the Browser Support Policy in accordance with the following terms:

  • VPS will provide 30 days notice to all Member Sites if support for any browser is withdrawn.
  • No notice is necessary for other changes such as adding support for additional browsers or recommending that users use specific browsers for best results.
  • The most recent three major versions of Chrome, Firefox, and Safari are supported, and browser updates required by this “last three versions” rule do not require any notice from VPS.
  • VPS may make emergency changes to its browser support policy without notice if it is required to ensure the security of the VPS application. For example, if a major security vulnerability is found in a supported browser, VPS may prohibit the use of that browser version until the vulnerability is resolved.

Account Email Requirements
Each VPS Platform user account must be registered to an individual email address issued by the user’s institution (for example, name@yourhospital.org). Personal or consumer email addresses — including Gmail, Yahoo, Outlook.com, iCloud, and similar services — may not be used to create or maintain a VPS Platform account. Shared or departmental mailboxes may not be used for individual user accounts.

This requirement supports VPS security and compliance obligations.

VPS will not act on any request received from a personal or consumer email address. Such messages will be disregarded without reply, regardless of the nature or urgency of the request. All correspondence with VPS must originate from the requester’s institutional address.

Questions regarding this requirement may be directed to helpdesk@myvps.org from your institutional address.